1. IRCTC payment row: Rail ticketing portal disallows these debit cards to book train tickets

IRCTC payment row: Rail ticketing portal disallows these debit cards to book train tickets

Post-demonetisation, IRCTC had waived the convenience fee of Rs 20 it was charging customers. “Every day we are losing 50,000 transactions,” a senior executive with State Bank of India (SBI) said on condition of anonymity.

By: | Mumbai | Updated: September 23, 2017 10:29 AM
A squabble between banks and Indian Railway Catering and Tourism Corporation (IRCTC) over fees has resulted in the latter disallowing a number of lenders from using its payment gateway for debit cards. (Reuters)

A squabble between banks and Indian Railway Catering and Tourism Corporation (IRCTC) over fees has resulted in the latter disallowing a number of lenders from using its payment gateway for debit cards. Bankers FE spoke to explained that IRCTC had stopped them from operating on the website because they were unwilling to share a portion of the convenience fees earned on customer transactions. An email sent to IRCTC requesting a comment remained unanswered. The Indian Railways subsidiary’s website is among the most busy portals in the country. Currently, the IRCTC website allows card-based payments only for cardholders of Indian Overseas Bank, Canara Bank, United Bank of India, Indian Bank, Central Bank of India, HDFC Bank and Axis Bank. Earlier this year, IRCTC had asked banks to share with it half the convenience fee that lenders recover from card transactions on the website. The Indian Banks’ Association (IBA) is understood to have been discussing the issue with IRCTC and the Indian Railways with a view to resolving the matter.

Post-demonetisation, IRCTC had waived the convenience fee of Rs 20 it was charging customers. “Every day we are losing 50,000 transactions,” a senior executive with State Bank of India (SBI) said on condition of anonymity. “Normally, the merchant pays the acquiring bank. But, since IRCTC does not pay us, we were recovering our costs from customers and that is how it had been all these years.” Merchants who use the services of a bank for accepting card-based payments typically pay the bank a charge, referred to as the merchant discount rate (MDR). Banks that have refused to comply with IRCTC’s demand say they are doing so because it violates the principles of the merchant-acquiring business..

Currently, banks are allowed to charge an MDR no higher than 0.25% on transactions of up to Rs 1,000 and a maximum of 0.5% on transactions of values between Rs 1,000 and Rs 2,000. Bigger transactions attract an MDR of 1%. These rates are based on temporary guidelines issued by the Reserve Bank of India (RBI) during demonetisation and extended thereafter. As per the draft guidelines for rationalisation of MDR put out by the RBI on February 16, railway ticketing and passenger service transactions would attract a flat fee of Rs 5 for transaction values between Re 1 and Rs 1,000 and Rs 10 for transaction values between Rs 1,001 and Rs 2,000. Transactions of higher value would be charged a maximum MDR of 0.5%, with a cap of Rs 250 per transaction. Ticket buyers can, however, pay for their bookings using mobile wallets which, as of now, do not charge the consumer or the merchant for transactions.

Clarification: With reference to the report ‘IRCTC limits card pay to 6 banks’, which appeared in the edition dated September 22, IRCTC has clarified that it provides direct integration to some banks as a value-added service. “Since direct integration came at an additional cost to IRCTC, these banks were asked to share a part of their transaction charges with IRCTC,” it said. An IRCTC spokesperson also told FE that it has changed its stance to offer banks direct integration free of charge as long as they do not charge consumers for transactions.

  1. Chandrasekaran Venkataraman
    Sep 22, 2017 at 2:37 pm
    RBI has issued only guidelines and not 'directives'. Now, it is the turn of the merchant (here, IRCTC) to turn the tables against the banks. I am happy that SBI, which has, of late, been fleecinglow middle income depositors/customers, has to bite the dust. Now, the time has come for reverse-MDR wherein the the banks have to share the loot ! There is no need for interference here either by the RBI or the Government. This reverse-MDR is a function of the demand-supply, wherein the card usage has shot up significantly and this will spread to other sectors.
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