Gone are the days of browsing through phone books or relying on neighbours to find someone to fix your leaking tap or install your AC after a move. Today, on-demand services are transforming how we maintain our homes, making the process faster, simpler, and more conveniently reliable.
Here’s why Home Maintenance Services became popular quickly:
On-demand services are quickly becoming popular, especially among busy professionals and newcomers to cities who might not yet know reliable local vendors/players. Historically, home maintenance involved a lot of manual searching and contacting local service providers, which often led to a hit-and-miss quality of work, unexplained delays, and unilateral, opaque pricing. However, with the advent of on-demand home services, this scenario is swiftly changing. These platforms provide a streamlined, user-friendly way to access a variety of home services with just a few clicks on a smartphone.
The Rising Demand of Professional Home Services
The shift from traditional methods to on-demand services is primarily fueled by the convenience and time-saving aspects they offer. For busy professionals who might not know the local tradespeople, on-demand services are a godsend. These platforms ensure professionalism, punctuality, and quality, and after sales service greatly enhancing customer satisfaction.
Furthermore, the after-sales service provided by these platforms guarantees that any follow-up issues are promptly addressed, building long-term customer trust. These platforms not only offer a wide range of services—from plumbing, electrical work, AC installations, to deep cleaning—but also do so with clear pricing. This openness about costs helps build trust, as customers appreciate knowing exactly what they’ll pay upfront. The online on-demand home services market in India is rich and varied, with cleaning services alone accounting for 40% of the market share.
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Market data underscores this trend, projecting the Indian on-demand home service market to reach USD 6396.81 million by 2029, with a compound annual growth rate of 8.0%. This growth is supported by increasing smartphone penetration, better internet connectivity, and the widespread adoption of mobile applications.
Single Source and Cost-Effectiveness
These home services are revolutionising home maintenance by providing a blend of convenience, variety, and transparency. These services offer the ease of booking maintenance tasks at any hour, with the possibility of same-day service, ideal for urgent repairs. Online platforms enhance the experience by offering a wide range of services from a single source, coupled with competitive rates and transparent, upfront pricing, eliminating hidden fees and haggling. This transparency in costs and the assurance of quality through user reviews and ratings help in building trust among consumers.
Moreover, these platforms ensure professionalism by rigorously vetting service providers, guaranteeing that only qualified professionals handle your home maintenance needs. This high standard maintains customer satisfaction and fosters a reliable environment for home care. The combination of cost-effectiveness, speedy service, and professional reliability makes on-demand home services a preferred choice for today’s homeowners, reshaping traditional home maintenance into a more efficient and user-friendly practice.
Impact on the Home Maintenance Industry
These platforms don’t just make life easier for customers; they’re also changing the home maintenance industry for the better. Traditional service providers must now improve their services to keep up with the new standards set by on-demand services. This competition helps improve quality and keep prices fair, which benefits everyone. Plus, the rise in demand for these services is creating new job opportunities.
Future Trends and Innovations
With more and more professionals migrating to urban centres, the need for on-demand home services is only set to grow. The potential for expansion and innovation in this industry is immense. Artificial Intelligence is already being used for personalised service recommendations, while chatbots are offering instant customer support. Additionally, integration with smart home systems could allow for automated service scheduling based on predictive maintenance algorithms. On-demand home services are redefining the landscape of home maintenance, making it more accessible, efficient, and user-friendly. With their rapid market growth and the continuous introduction of innovative technologies, these services are not just a choice but a necessity in modern urban living.
(By Amit Agarwal, CEO and Co-founder of NoBroker)
Disclaimer: Views and facts expressed above are those of the author. They do not necessarily reflect the views of financialexpress.com.