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Indian Railways SMS complaint: An Indian railways passenger can now send an SMS to a prescribed number if the coach requires cleaning as the public transporter has launched the "Clean My Coach" initiative as part of its 'Swachh Rail, Swachh Bharat' campaign. Scheme is operational in 43 divisions and with the formal launching, 24 more divisions will also be covered in the current year. (Express Photo)
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Indian Railways SMS complaint: "It is a new beginning in cleanliness efforts with the use of technology," Railway Minister Suresh Prabhu said here after launching 'Clean My Coach Scheme' at New Delhi, Mumbai Central and Lucknow stations through video-conferencing. (Express Photo)
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Indian Railways SMS complaint: As per the 'Clean My Coach' scheme which is part of the Rail Budget 2016-17 proposals, for any cleaning in a coach, a passenger can send an SMS to 58888. Passenger's request is immediately acknowledged through SMS on mobile phone along with a code. (Express Photo)
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Indian Railways SMS complaint: A message will also be simultaneously sent to the on-board housekeeping staff along with details like coach number. Housekeeping staff then contacts the passenger and carries out cleaning as per demand. If the passenger is satisfied, he discloses the code through SMS and the complaint is then treated as closed. (Express Photo)
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Indian Railways SMS complaint: Passengers can also use Android app "Cleanmycoach Indian Railways" or webpage "cleanmycoach.com" for lodging a request. (Express Photo)
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Indian Railways SMS complaint: "Cleanliness is an issue in the country. It discourages tourists. We have launched Swachh Rail, Swachh Bharat campaign to address that," Railway Minister Suresh Prabhu said. He said all non-AC coaches will have dustbins and washable blankets. (Express Photo)
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