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Microsoft survey: Indian SMBs report shortest average tenure, with only 38% in operation for 10 years

Technology for MSMEs: Interestingly, when it comes to spending on technology, SMBs in India were the most likely to spend more than 10 per cent of their revenue on technology. However, the share of such SMBs in India was only 35 per cent.

Microsoft survey: Indian SMBs report shortest average tenure, with only 38% in operation for 10 years
39 per cent of surveyed SMBs in India look at technology to help them grow their customer base while 38 per cent look at it to improve customer retention. 

Technology for MSMEs: Small and medium businesses (SMBs) in India have reported the shortest average tenure among SMBs in 10 high and middle-income markets worldwide, with only 38 per cent of the enterprises operating for 10 or more years in comparison to 46 per cent in other countries, said a survey by Microsoft in partnership with management consulting firm Analysys Mason on Thursday. In contrast, SMBs in China reported the longest average tenure, with 53 per cent having been in operation for 10 or more years.

“Only 12 per cent (SMBs in 10 countries) have been in business for more than 20 years…This may result from succession issues such as when the current leader retires or leaves without a continuation plan,” the survey said.

The survey was carried out among more than 3,000 SMBs in the UK, US, Australia, Germany, Mexico, Canada, South Africa, China, France, and India, with the participation of around 300 SMBs from each country. From India, 301 SMBs were part of the survey.

Interestingly, when it comes to spending on technology, SMBs in India were the most likely to spend more than 10 per cent of their revenue on technology. However, the share of such SMBs in India was only 35 per cent while 22 per cent of SMBs in India were most likely to plan on an increase of more than 10 per cent.

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Other key India findings from the survey included: 

  • 39 per cent SMBs look at technology to help them grow their customer base while 38 per cent look at it to improve customer retention. 
  • 27 per cent SMBs are the most likely to be all or mostly cloud-based. 
  • With 35 per cent planning to be mostly or all in the cloud, India is most optimistic about future cloud adoption. 
  • 39 per cent SMBs more commonly use social media content. 
  • 27 per cent SMBs are more likely to listen to online influencers. 
  • 35 per cent SMBs are the most likely to view competition intensity as a major obstacle. 
  • 45 per cent SMBs are the most likely to want to improve environmental sustainability. 

Microsoft runs a number of initiatives and offerings in India to support SMBs including for acquiring digital skills, Teams Essentials for SMBs to connect in a hybrid work environment, etc.

“It is evident that linking technology investments and adoption with business strategies, as well as close collaboration with partners are crucial to delivering success for SMBs. Organizations, big or small, that are rooted in technology and committed to harnessing its full potential, will be able to stay ahead of the curve by becoming more agile, resilient, future-ready businesses,” Samik Roy, Executive Director, Corporate Medium, and Small Business, Microsoft India.

Also read: ECLGS: Finance ministry’s nearly 4x jump in credit support limit to airlines irks MSMEs?

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