After restructuring and portfolio rejigs at Infosys Technologies, its BPO subsidiary is also seeing changes. Since last Monday, Infosys BPO has consolidated all its businesses under chief operating officer (COO) Ritesh Idnani. The BPO business has risen from $43 million in 2005 to $427 million in 2010 under Idnani.
Infosys BPO has four verticals?BFSI, communication media and entertainment, manufacturing and emerging markets. All the four verticals will now consolidate under Idnani who in turn, will report to CEO and MD Swami Swaminathan.
Two senior vertical heads have been shifted into other positions. Seetharaman Vaitheeswaran, who headed the largest vertical in Infosys BPO, manufacturing, has moved into operational support.
?It is a reporting change. We have verticalised Infosys under four large verticals. We are now replicating that in the BPO subsidiary as well to have a joint strategy,? CFO of Infosys Technologies and Infosys BPO chairman V Balakrishnan said. FE was the first to report that Balakrishnan was taking over as the chairman of the BPO subsidiary, following the resignation of former chairman Mohandas Pai.
BPO is fast becoming a differentiator and an entry point to cross selling other IT services. CEOs in the IT industry believe BPOs will create much more impact on their businesses than in the past since driving real cost transformation implies improving business processes. Infosys has been taking integrated solutions?applications business of the parent company bundled with BPO ?for the last two years.
?The consolidation of businesses under a single leadership is to ensure that go-to-market processes are unified across BPO verticals,? CEO Swaminathan explained. ?The COO position was created last year but then Ritesh Idnani was not managing all the businesses. He was managing a few business elements and a few support functions. Now, he will consolidate all the business units,? he added.