The Income Tax Department shared a guide on resolving browser issues on Monday evening as many taxpayers complained about facing portal glitches. More than seven crore people and entities had already filed their income tax returns as the deadline inched closer — with the government indicating no plans for an extension. Returns filed after the September 15 deadline will incur a penalty in most cases.
“Having difficulty accessing the Income Tax e-Filing Portal? Sometimes, access difficulties with the Income Tax e-Filing Portal may arise due to local system/browser settings…Following these checks usually resolves most local access-related difficulties. For further support, please connect with us through our official helpdesk/contact channels,” the Income Tax handle wrote on X while outlining various steps.
The social media post suggested that taxpayers facing issues could delete temporary files, clear browser cache and cookies or even try using incognito mode to avoid glitches. The I-T Department had also noted in an earlier post that its helpdesk was currently functioning 24×7 to assist taxpayers — providing support through calls, live chats, WebEx sessions and X.
No extension of deadline
The Department had also issued a clarification on Sunday after a fake notice made the rounds suggesting a fresh extension had been announced. The messages erroneously claimed the September 15 deadline had been pushed by two weeks to the end of the month.
“A fake news is in circulation stating that the due of filing ITRs (originally due on 31.07.2025, and extended to 15.09.2025) has been further extended to 30.09.2025. The due date for filing ITRs remains September 15. Taxpayers are advised to rely only on official @IncomeTaxIndia updates,” the Income Tax Department wrote on X.