Genpact has been recognized for outstanding technology performance by Dun & Bradstreet (D&B) through the achievements of Genpact?s Chief Technology Officer (CTO) S V Ramana.
D&B announced the winners of its first-ever CTO Award 2009 program and awarded Genpact?s Ramana the ?Best CTO – Delivery Excellence? and overall ?CTO Award for the Sector – ITES/BPO.?
A 23-year veteran of the IT industry who has been Genpact?s CTO for three years, Ramana has played a critical role in ensuring that the company?s IT organization has scaled to its business growth ? all while increasing cost savings and productivity.
Ramana and the Genpact IT team have implemented virtualization programs for servers, storage, networks and desktops, as well as consolidation of IT assets resulting in a significant reduction of total cost of ownership. In addition, the IT team drove several green IT initiatives such as CPU/monitor sleep mode, duplex/economy mode printing, lower power consumption monitors, optimized cooling for data centers, deployment of high-definition video conferencing units to save travel costs and fuel, and storage de-duplication to optimize the utilization.
Ramana has directed the deployment and adoption of latest technology tools from leading companies, as well as the development of proprietary platforms that make Genpact?s business processes ? and those of its clients ? more effective and secure. In addition, the Genpact IT team has developed several solutions to improve productivity in the areas of Order to Cash, Procurement to Payment, Record to Report, Collections, and Mortgage with tools such as Automated Work Flow, Optical Character Reader (OCR), Electronic Invoice Presentation and Payment.
Ramana also serves as the founding president of the Other Service Providers Association of India (OSPAI). As part of this effort, he has worked closely with the Department of Telecommunication, Government of India effecting several industry-friendly policy changes, including the ?Work From Home Agent Concept.?