Infosys Business Process Outsourcing (BPO), a unit of Infosys Technologies, that started focusing on the domestic market last year, expects 5% of its overall revenues from Indian clients in the next two years. In a bid to cater to the Indian clients, the firm is expanding in rural areas by co-partnering with third party sub-contractors, thus leveraging on the existing infrastructure of these providers and thereby reducing the overall cost of delivering services to rural clients.
Through these small size business service centres, the firm would provide back office consolidation services to local government agencies and service clients in the telecom, manufacturing, banking, insurance and financial services space.
Vaitheeswaran S, head, India business unit, Infosys BPO, said, ?Co-partnering with these small third party vendors makes business sense for Infosys as the overall cost structure goes down. Besides, they have a better grip over the local people and understanding of the characteristics. Additionally, from our end, we bring process knowledge and brand.? Currently, the firm has tied up with a few such vendors for multiple centres in Andra Pradesh and plans to expand in other southern states, in Karnataka and Tamil Nadu to start with.
These would be smaller centres with about 100 to 150 people at a particular location and each centre generating revenues in the range of Rs 50 lakh to Rs 1 crore per month. ?We intend to keep few people in these multiple centers as a larger center wouldn?t be as economical,? added Vaitheeswaran.