Infosys BPO plans to double its headcount in the Philippines over the next 12 months seeing a sizeable talent pool in legal process outsourcing and financial services, where the company doesn?t have a presence.
?Currently, we offer only customer services in the Philippines, which we are planning to expand into areas like legal, financial and accounting outsourcing. Philippines offers a market of quality talent pool in these areas,? said Ritesh Idnani, chief operating officer, Infosys BPO.
The company, which started its Philippines operations in June 2007, expects revenue contribution from the operations to increase from 5-6% of its total revenue to 8-10% in the next 18 to 24 months.
?We are looking at expanding our footprints in the existing locations globally rather than exploring new geographies. We are also planning to scale up our operations in China and Brazil,? added Idnani.
Earlier this year, Infosys BPO said it would open three more call centres in the country to expand its presence. The company also announced plans of investing in the operations in the next few years seeing increased business potential and quality work force.
Recently, the company also announced plans to expand its back office operations in Poland and increase its headcount to 1,500 from the current 950 in next one year.
Infosys BPO, part of the $4.8-billion global IT major Infosys Technologies, runs two back offices in Poland and the Czech Republic.
Infosys BPO has 12 centres worldwide, including seven in Asia-Pacific and five in India, Europe and South America including Brazil and Mexico. Globally it has over 19,000 people. Overall, for the BPO firm, manufacturing is the largest business unit, contributing about 38% to the total revenue. BFSI contributes 30% of the total revenue, while telecom adds 22% and sectors like media, healthcare and retail form the rest.