A giant of a merger

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Updated: December 02, 2015 10:15 AM

Most thought it would be Hyatt who will take Starwood into its fold, but it finally turned out to be Marriott

20151215eh02Most thought it would be Hyatt who will take Starwood into its fold, but it finally turned out to be Marriott. This was one of the biggest mergers in the hospitality space, when Marriott won over Starwood leaving behind the other contenders. It is the meeting of two hospitality titans, the impact of which will surely be felt across the global hospitality space over time. Industry experts have shared their views on what this merger means to us in India. While a few are of the opinion that this consolidation would lead to fierce competition in the market with other brands becoming more aggressive, many expressed that there would not be any disruption. Moreover, this deal will see further consolidations in the space and as we talk, robust speculations are on in the market with chains small or big to merge and combine their strengths. With time, it would be interesting to see, which of the Starwood-Marriott products of their respective portfolios would stay and stand the test of time.

However, our cover story this issue highlights some special human resources in the hospitality industry who have truly stood the test of time. A concierge, a lobby mascot, a security associate-doorman, a bell captain and a bell boy, Food & Hospitality World presents a glimpse into the professional lives of this blue brigade, their observations on the evolving work culture, guest profiles and guest demands in the course of their long years of service in their organisations. Each one has a unique story to narrate. From the pleasant to the bitter, they have seen and dealt with guests with varied temperaments and tempers, but have always kept their smiles intact as in the service industry, it is the guest who is the king. Leading the way in the entertainment space is Viacom 18 and INOX who are now looking at the F&B market as a major revenue generator.

Reema Lokesh

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