The back office boss

Genpact CEO and president Pramod Bhasin is the man behind India?s burgeoning BPO industry, though he tells Diksha Dutta there…

Flight to the US

?De-risk? is the buzzword in the Indian BPO industry. Just as outsourcing players with dominance in the $50 billion US…

Caught in a crossfire

Colour Does matter, emphasises Kusum Ansal in her latest novel Beyond Silence. The author makes a good attempt to highlight…

It?s time for Africa

Throne for the best call centre work was first given to India. Recently, it was snatched and gifted to the…

Spot the ?Hot Spot?

Five years back, nobody could envisage the present success of coffee shop culture in India? with youngsters spending hours working,…

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Market Data