Consumer Protection (e-commerce) Rules should stick to consumer-facing concerns: CUTS

By: |
July 03, 2021 7:26 PM

A statement issued by CUTS International quoted Anusha Iyer, Advocacy Officer of Ahmedabad-based, Consumer Education and Research Centre (CERC) who expressed concern over various proposed amendments to the e-commerce rules.

Whereas Surendra Kanstiya, former Chairman of Mumbai-based Consumer Guidance Society of India, observed, "The proposed amendments are poorly drafted hence affecting user-readability and implementation.Whereas Surendra Kanstiya, former Chairman of Mumbai-based Consumer Guidance Society of India, observed, "The proposed amendments are poorly drafted hence affecting user-readability and implementation.

Many consumer organisations feel that the proposed amendments to the Consumer Protection (E-Commerce) Rules, should stick to only consumer-facing issues, research firm CUTS International said on Saturday.

At the roundtable of consumer organisations organised by CUTS International, it came out unanimously that the e-commerce ecosystem has benefited consumers and that the same needs to be promoted, without hindrances.

The government has sought public comments on the draft amendments to the Consumer Protection (e-commerce) rules by July 6.

Ban on fraudulent flash sales and mis-selling of goods and services on e-commerce platforms, making registration of these entities mandatory with the Department for Promotion of Industry and Internal Trade (DPIIT) — are some of the amendments proposed.

A statement issued by CUTS International quoted Anusha Iyer, Advocacy Officer of Ahmedabad-based, Consumer Education and Research Centre (CERC) who expressed concern over various proposed amendments to the e-commerce rules.

She said the proposed amendments are “vague and ambiguous’ that would increase confusion and implementation hiccups.

Whereas Surendra Kanstiya, former Chairman of Mumbai-based Consumer Guidance Society of India, observed, “The proposed amendments are poorly drafted hence affecting user-readability and implementation.

He also stated that the Rules if implemented in the current form will adversely impact ease of doing business in India.

Ujjwal Kumar, Policy Analyst at CUTS International, said he was not satisfied with the rationale provided by the government for the proposed amendment within a year of the notification of the Consumer Protection (E-Commerce) Rules, 2020.

According to him, mere ‘receiving representations from aggrieved consumers, traders and associations complaining against widespread cheating and unfair trade practices being observed in the e-commerce ecosystem’ are not enough to establish the need for the proposed amendments.

It must be established that the present rules failed to deal with the alleged ‘cheating’ and ‘unfair trade practices’, the statement said.

Get live Stock Prices from BSE, NSE, US Market and latest NAV, portfolio of Mutual Funds, Check out latest IPO News, Best Performing IPOs, calculate your tax by Income Tax Calculator, know market’s Top Gainers, Top Losers & Best Equity Funds. Like us on Facebook and follow us on Twitter.

Financial Express is now on Telegram. Click here to join our channel and stay updated with the latest Biz news and updates.

Next Stories
1IBBI hints at pre-pack scheme for large firms
2Birla offers his stake in Voda Idea to govt
3‘More companies to go the flexi way in hiring’