In an effort to understand patients’ experiences and expectations from healthcare providers amid the rising debates on cost, access and quality of healthcare services in the country, Federation of Indian Chambers of Commerce and Industry (FICCI) and market research services provider Kantar IMRB on Thursday released Healthcare Consumer Report 2017. In the survey, it was found that about 57% of the patients were ‘happy’ with their overall experience at the hospitals. The experience at Private hospitals has also been found better than the Government hospitals. The report that provides a complete read of the opportunities and gaps in experience and services offered by the healthcare providers from patients’ perspective in India, also said that ‘service’ has been a key gap in the delivery of healthcare. Also, as per the report, Government hospitals face the challenge of catching up with basic physical infrastructural facilities.
While inaugurating the 11th edition of FICCI HEAL on the theme ‘Indian Healthcare: A Patient’s View’, Secretary of Ministry of Health & Family Welfare, CK Mishra underlined the need for investing two-thirds of the spending in primary healthcare and enhancing preventive care to keep the requirement of diagnostic care and admission to hospitals in check. He also said that as the financial resources are limited, it is essential to invest in the right place for optimal results. Mishra also highlighted that infrastructure in remote areas was weak and only government establishments were functional in such places; therefore active private sector participation was needed to make quality and affordable healthcare accessible to all.
The study includes the feedback from over 5000 patients. Patients from more than 150 multispecialty private and government hospitals across 6 leading metro cities – Delhi-NCR, Mumbai, Kolkata, Hyderabad, Bengaluru and Chennai, were interviewed.