New passenger-friendly air ticket cancellation rules will be effective from today. As per the new guidelines of the Directorate General of Civil Aviation (DGCA), now domestic airlines would have to pay a hefty sum in case of cancellation of flight or if a passenger is denied boarding at the last minute. The new rules now mandate that the airline would have to pay upto Rs 10,000 to a passenger for cancelling his ticket or if there is a delay in the flight for more than two hours. In case a passenger is not allowed to board the flight, then the airlines would have to up to Rs 20,000. As per the old rules, the airlines paid fine up to only Rs 4,000 for cancellation of the flight as well as for denying boarding to a passenger. Union Minister of State for Civil Aviation tweeted about the implementation of the new rules from today. “Passenger-friendly air-ticket cancellation rules to be effective from today,” Sinha wrote on Twitter.
The rules make it mandatory for airlines to provide an unambiguous detail of the refund to be provided to a passenger. “Under no circumstances, the airline shall levy cancellation charge more than the basic fare plus fuel surcharge,” DGCA was quoted as saying by PTI. As per the new rules, the airline cannot even charge extra for correction of the name of the same passenger, if an error is pointed out by the passenger
(With PTI inputs)