1. Luxury travel restricted! Now, senior railway officials asked to travel in general coaches to get passengers feedback

Luxury travel restricted! Now, senior railway officials asked to travel in general coaches to get passengers feedback

Senior railway officials will now have to travel in all classes of coaches to get "first-hand" information on the kind of amenities and facilities that are being provided to passengers.

By: | Updated: October 5, 2017 12:26 PM
indian railways, indian railways news Indian Railways has come up with a new way to check the quality standards that are being maintained across various classes of coaches on trains! (File AP Photo)

Indian Railways has come up with a new way to check the quality standards that are being maintained across various classes of coaches on trains! According to directions issued by the Ministry of Railways, senior railway officials will now have to travel in all classes of coaches to get “first-hand” information on the kind of amenities and facilities that are being provided to passengers.

This means that railway officials will now have to travel in sleeper, AC-3 tier, AC-2 tier and AC-1st class coaches. Elaborating on the decision, Anil Kumar Saxena, the Spokesperson of Ministry of Railways told FE Online, “The Ministry of Railways, in August 2017, has decided to put in a mechanism in place where the Board Members/General Managers/DRMs shall undertake journeys in SL/3A/2A/1A classes to take stock of the condition of the coaches, cleanliness, amenities/facilities etc.”

The move, says Saxena, would help railway officials assess passenger satisfaction within the prescribed parameters of Indian Railways. “Board Members/General Managers/DRMs will undertake journeys in every quarter preferably on longer routes so that they can spend maximum time on train to assess deficiencies,” Saxena said. Traditionally, senior Railway officials get to travel on AC-1st class. This direction by the Railway Ministry may prove helpful in gauging the shortcomings that need to be addressed at various levels in train journeys.

In the past few months, Indian Railways has come under severe criticism for the quality of food, linen and blankets that it provides to passengers on trains. CAG reports in this regard have even called the food served by Indian Railways unfit for human consumption. The auditor has also slammed railways for the hygiene standards of linen and blankets, raising questions on the frequency of cleaning. On its part, Railways’ firm IRCTC has formed a new catering policy. IRCTC will now set up new kitchens and upgrade the existing ones. Additionally, Indian Railways has asked NIFT (National Institute of Fashion Technology) to redesign the blankets that it provides to passengers in AC coaches and also has plans to increase the number of mechanised laundries across the country.

Also check: Mahamana Express to finally get swankier AC-3 tier coaches! Here’s an exclusive sneak peek

Along with the above steps, one hopes that latest move to make railway officials travel in all types of train coaches would finally help railway officials understand ground realities and serve as a way to improve services.

  1. N
    N srinivasan
    Oct 6, 2017 at 10:21 pm
    MLAs, MPs and other political VIPs also may asked to travel in normal coaches at least once in way to ascertain the travelling condition of the public and give feed back to the zonal railway heads and railway board !
    Reply
    1. Balu Vasu
      Oct 6, 2017 at 8:55 pm
      It is a good idea. But the Railways are receiving various complaints from the passengers invariably. It is not attended properly. The food is very worst. Leave it to the Private. Let them come with the Pack of tiffin or meals. The varieties will be more. But they should also have the license to sell and batch No in the food packets etc. The toilets are not cleaned properly.These complaints would be observed by the visiting senior officers in the coach along with the common man. But the Railways must come forward to settle the grievances.
      Reply
      1. C
        CharlesWilliamMorganJr
        Oct 6, 2017 at 8:32 pm
        The new policies are interesting, if they are actually implemented. Presently, virtually ALL First AC 2-person coupe space is reserved until train time for allocation to Indian rail officials, who occupy this space as a single rider. First AC 2-person coupe space should be reserved for paying passengers, and prohibited for use by India rail personnel! This move alone would increase profits for the system and greatly increase customer satisfaction! The space should be confirmed upon purchase and NOT at train time!
        Reply
        1. M
          Madhusmita choudhury
          Oct 6, 2017 at 11:54 am
          Why officials , share 1 where the passenger themselves create live video and share it to govt officials about the quality of food and the cleanliness in the sleeper coach, it is always a disaster in travelling sleeper class except a few hand counted south based trains. When the govt officials will travel the vendor will do all short of needful to please the babus to get a good rating. Ask the real passengers who are actually suffering during the journey. the quality of food starting from TEA/Coffee - Breakfast to Menu all are disaster and irctc catering won't provide the menu card too the passengers even if it is demanded by passengers. I got it only in Rajdhani express from Bhubaneswar to New Delhi. Initiation is good but don't waste our valuable money which we paid in different forms to govt. Ask the people they will do the needful to save our own money.
          Reply
          1. G
            Girish
            Oct 5, 2017 at 5:31 pm
            Mr.Sanjay how long you are working with Indian Railways? till yesterday what u were doing ? why all of a sudden this bomb ? You are dreaming very big, In General compartment dindayalu coach your Ordinary Ticket collector does not dare to come and check tickets, in day time , forget in night, this has led to increase in ticket less travelers, All Ticket Examiners are after checking tickets , they are enjoying their rest duties in AC class by having nice food,sleep, playing on mobile, Facebook,What's AP, by ignoring passengers safety, related issues, on the top to take credit Ordinary passengers tickets being issued with W/L without allotting berths, by creating inconvenience to reserved passengers, your GM SWR yet to explain ,on bigger station directors cabins always under lock,How many times GM DRM's with public on stations ? water wastage , drunk people sleeping on Pune station near Dy SS photos sent hv u ever seen sent 2 RB ,now a days to save time your officers flying
            Reply
            1. G
              Girish
              Oct 5, 2017 at 5:19 pm
              Mr. sena PRO how long you are working with Indian Railways? till yesterday what u were doing ? why all of a sudden this bomb ? You are dreaming very big, In General compartment dindayalu coach your Ordinary Ticket collector does not dare to come and check tickets, in day time , forget in night, this has led to increase in ticket less travelers, All your reserved compartment Train Ticket Examiners are after checking tickets , they are enjoying their rest duties in AC class by having nice food,sleep, playing on mobile, Facebook,What's AP, by ignoring passengers safety, other related issues, on the top to take credit Ordinary passengers tickets being issued with W/L without allotting berths, by creating inconvenience to reserved passengers, your GM SWR yet to explain on this ,on bigger stations station directors cabins always under lock,How many times GM DRM's with public on stations ? water wastage , drunk people sleeping on Pune station near Dy SS photos sent hv u ever seen ?
              Reply
              1. S
                Sandeep
                Oct 5, 2017 at 5:16 pm
                Good move.. But it will be a futile step if the news of proposed visit of Railway dignitary in certain class of XYZ train is leaked before commencement of his journey as he will definitely find everything in its best mode. Its useful if done confidentially.
                Reply
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