The facility would enable the customer to track the status of the letter or mails sent by them. A senior official told FE that the customers could access the information online.
The official said that normally a customer does not know whether the mail sent or letter posted has reached the concerned person.
However, with the new system, the customer can track the delivery status information namely 'attempted', 'refused', 'returned to sender', or 'forwarded' online.
Director of postal services RK Jayabhaye said that there is a need for transforming the postal services to meet future challenges and prepare them to compete in the new environment of globalisation.
The department is developing strategies to adapt the postal services to the changed situation. The postal workforce will also need to become skilled and well informed, he said.
Another official said, We need to build a global postal network accessible to all that integrates the physical, electronic and financial dimensions of the service.
Postal administrations will also need to find a mechanism, which results in a win-win situation for all the participating administrations, he added.