Hotels of the future

Nov 21 2013, 18:50 IST
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SummaryCutting-edge technology to enhance customer experience in hospitality sector.

Have you ever imagined, entering a hotel room and suddenly music starts playing according to your mood? Or ordering your morning breakfast by just touching the digital concierge screen ? Many hotels are developing new technologies everyday to increase the comfort level of travellers. It has become a tech-race between hotels to discover the latest futuristic finds and impress even the most tech-savvy guests. Many hotels have already implemented some awe inspiring technologies, but there is still a long way to go. Here's a list of seven technologies in hotels which you may find in the near future.

1. Faceless Front Desk

Front desk staffs play a key role in the hospitality industry, right from your checking in's to managing your business meet bookings you need them. But in the near future you may get to see a faceless front desk, which would be more of a do-your-self style panels. A screen where you can do automatic check- in, wherein you need to just provide a biometric fingerprint scan. So you can just walk-in to your room without wasting much of your time.

2. Self service concierge kiosk

A touch screen display panel which can very easily help you in making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions. Such kiosks can be extremely user friendly and fast enough to do your arrangements and in a more personalised manner.

3. Smartphone room key

Keeping track of your hotel room key or card is difficult? This new innovation would enable all you smartphone users to enter your hotel rooms without a key. Some hotels have already started this service, where hotel room door can be unlocked just by flashing your phone. This technology is further being developed, wherein a mobile application can open your room, e-payment while check out, etc. This can help you to travel a bit light.

4. In-room sensors

Hotels are working upon many new type of sensors which would perform different tasks. Sensor's like the body heat detector would sense your body heat and set the room temperature according to your comfort. Some sensors are capable to detect your mood and play songs according to the same. Even sensors will help promote sustainable development, when the traveller enters the room the curtains will open, music starts playing and the lights switch on and

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