Google is integrating its Gemini AI into its Workspace suite aiming to transform how businesses operate. Announced during the recent “Gemini at Work” event, the move aims to make advanced AI capabilities accessible to millions of users without requiring additional purchases.
Gemini AI is already being used in various industries. Google says that companies using the platform are saving an average of 105 minutes per user each week. The event highlighted nearly 50 success stories from notable organisations like Snap and Volkswagen US. Volkswagen has introduced a virtual assistant in its myVW app, enabling drivers to ask questions about their vehicles and receive instant, context-aware responses by using their smartphone cameras.
Google highlights that security also remains a key focus for it. Gemini now meets stringent SOC and ISO standards, reassuring companies about data protection as they adopt AI, says company. Google has added enhanced features, such as automated threat detection, that contribute to safeguard against cyber threats, which is increasingly crucial in today’s digital landscape.
Google highlights the benefits of AI agents, intelligent systems designed to proactively assist users in achieving specific goals. These agents can be categorized into six types: Customer Agents, which enhance shopping experiences; Employee Agents, which streamline workplace tasks; Data Agents, which provide insights for research; Security Agents, which protect data and ensure compliance; Creative Agents, which support design and production; and Research Agents, which synthesize information to generate new insights. By leveraging these AI agents, companies can boost productivity and improve user experiences across various applications, says Google.
Google is also rolling out a new Customer Engagement Suite that merges its Contact Center AI with generative AI, helping businesses improve customer interactions across multiple channels. This suite is expected to streamline operations and enhance user experience while cutting costs.
