Air India has announced the appointment of Jayaraj Shanmugam as the new head of its global airport operations, effective from April 15. In a statement released on Monday, the Tata Group-owned airline disclosed that Shanmugam will be reporting directly to the Chief Operations Officer, Captain Klaus Goersch.
Shanmugam brings with him a wealth of experience in airport operations, having previously served as the Chief Operating Officer at Bangalore International Airport Ltd (BIAL). During his tenure at BIAL, he played a pivotal role in overseeing the operational launch of the new Terminal 2, demonstrating his leadership and operational prowess in managing airport infrastructure.
Diverse experience across various segments of the aviation industry
Prior to his role at BIAL, Shanmugam has held key positions at renowned airlines such as Singapore Airlines, Qatar Airways, and Jet Airways. His diverse experience across various segments of the aviation industry equips him with a comprehensive understanding of airport operations, customer service, and strategic management.
At Singapore Airlines, Shanmugam gained invaluable insights into the airline’s operational excellence and customer-centric approach. His tenure at Qatar Airways provided him with exposure to international airport operations and the intricacies of managing a global network. Additionally, his experience at Jet Airways, one of India’s leading airlines, further honed his skills in navigating the complexities of the domestic aviation landscape.
Shanmugam’s new role in Air India
Shanmugam’s appointment underscores Air India’s commitment to strengthening its airport operations and enhancing passenger experience across its global network. With his proven track record in airport management and his extensive background in the aviation industry, Shanmugam is well-positioned to lead Air India’s airport operations to new heights.
In his new role, Shanmugam will be tasked with overseeing Air India’s airport operations worldwide, ensuring seamless coordination and efficiency across all touchpoints of the passenger journey. His strategic vision and operational expertise will play a crucial role in optimizing airport processes, enhancing service standards, and driving operational excellence.
The appointment of Shanmugam comes at a pivotal time for Air India as it continues its journey under the ownership of the Tata Group. With a focus on revitalizing the airline’s operations and elevating its service standards, Shanmugam’s leadership will be instrumental in realizing Air India’s vision of becoming a preferred choice for travelers worldwide.
Shanmugam’s appointment reflects Air India’s commitment to fostering talent and leveraging industry expertise to strengthen its position in the competitive aviation landscape. As he assumes his new role, Shanmugam’s leadership is poised to make a significant impact on Air India’s airport operations, further enhancing the airline’s reputation for reliability, efficiency, and customer satisfaction.