TRAI asks Vodafone to refund charges of VAS without consent

Agencies
Posted: 2008-03-13 16:07:12+05:30 IST
Updated: Mar 13, 2008 at 1628 hrs IST

Font Size

Feedback

Discuss

TRAI issues draft for Mobile Number Portability Tulip Telecom March qtr net up 61%Tata Comm, BT in voice services pact Nokia launches eight megapixel handset 'N86’

New Delhi, March 13: : Telecom watchdog TRAI on Thursday directed mobile operator Vodafone to refund the charges it had levied on its customers for value added services without their explicit consent.

In a statement, TRAI asked Vodafone Essar to refund the charges within fifteen days, to the users for value added services in all cases where it provided, without their explicit consent.

TRAI said it has received complaints from the subscribers of Vodafone regarding provision of value added services without consent. The regulator has been in correspondence with the company in these matters and it has admitted technical error.

To protect the interests of consumers, TRAI has directed Vodafone to refund the charges in all cases of the same.

These services include cases where subscribers denied or disputed having given their consent for activation of such value added services or for continuation of such services which were initially offered free of charge.

Discuss this story on expressindia forums

Post Comments

Comments: (Limit 3,000 characters)

Name		Message
Email ID
Subject

TERMS OF USE:
The views, opinions and comments posted are your, and are not endorsed by this website. You shall be solely responsible for the comment posted here. The website reserves the right to delete, reject, or otherwise remove any views, opinions and comments posted or part thereof. You shall ensure that the comment is not inflammatory, abusive, derogatory, defamatory &/or obscene, or contain pornographic matter and/or does not constitute hate mail, or violate privacy of any person (s) or breach confidentiality or otherwise is illegal, immoral or contrary to public policy. Nor should it contain anything infringing copyright &/or intellectual property rights of any person(s).

I agree to the terms of use.

Latest News

Print Edition

Events

TRAI asks Vodafone to refund charges of VAS without consent

Post Comments