A Blinkit customer from Mumbai has alleged harassment and threats from a delivery partner following a dispute over a late-night order, alleging that the quick-commerce platform failed to protect customers. The incident was shared on X (formerly Twitter) by Harsh Gupta Madhusudan, who tagged Blinkit and its parent company Zomato while detailing the ordeal faced by his family. He also tagged Zomato CEO Deepinder Goyal and asked him if this is how the company treats its customers.
‘Delivery partner repeatedly tried to come to our house’
According to Madhusudan, the delivery partner cancelled the order after it had already been delivered, without providing any explanation. He claimed the delivery agent later demanded payment directly from him, referring to it as “his money”.
“We ordered from you late last night (pre-paid order of Rs 4658 or so). We received the order. The delivery man then, for some strange reason, cancelled the order. The company then automatically initiated a refund, which will be processed on January 2,” he wrote on X, before adding, “We have told the company many times to cancel the refund if needed, as we have already consumed some of the items. They said it’s a process, etc. We have also said that if we get the refund, we will immediately pay the company again.”
The situation worsened when the delivery partner tried to visit his residence. “The delivery man has repeatedly and angrily tried to come to our house, shouting for ‘his’ money. But the company is telling us that even when the refund is processed to pay them again (and not the delivery man).”
‘Delivery partner threatened wife, house help’
When the society’s security guard didn’t let the delivery partner in, Madhusudan alleged that the delivery partner sent others – believed to be fellow delivery workers – to his home while he was away. “He sent his ‘friends’ (I think also delivery boys) when I was not home, saying they just wanted to ‘talk’ – the friend threatened our domestic help and my wife, who luckily did not open the door.” He also said that he is not revealing the delivery partner’s identity, but will do so if need be.
“The company is now saying take care of your family’s safety,” he further said, before asking, “We are exploring all options, but is this how Zomato, Deepinder Goyal, deal with their customers and leaves them in the lurch?”
Madhusudan also emphasised that he had no intention of keeping any items without paying for them, adding that his order history would reflect this.
Madhusudan went on to say, “You want to blacklist someone or not, that is your call. We order from you and pay you, and your terms with the delivery people are with them. We have no intention of taking one paisa of the item without paying – our order history will confirm the same.”
‘Getting threat calls at 5 am’
Alongside his post, he also shared a screenshot from the Blinkit app showing that a refund of Rs 4,658 had been initiated and was scheduled to be credited to his UPI account by January 2, 2026.
He even shared screenshots of his conversation with the Blinkit Support team. In the chat, he stated that his order was delivered, but the delivery partner initiated a cancellation.
“My delivery partner delivered the order and now wants to take it back. He initiated a cancellation while delivering my order!” Madhusudan wrote in the chat.
He further wrote, “I am getting threat calls at 5 am in the morning for no fault of mine. Please do not accept orders at this hour if they cannot be executed.”
In response, Blinkit support executive, Amit, apologised for the experience and asked to connect over a call to better understand the issue.
Hey @letsblinkit we ordered from you last late night (pre-paid order of 4658 INR or so). We received the order. The delivery man then for some strange reason canceled the order. The company then automatically initiated a refund which shows will be proceeded on 02 Jan. We have… pic.twitter.com/MejW1jPIQ4
— Harsh Gupta Madhusudan (@harshmadhusudan) December 29, 2025
‘Extremely concerning, reviewing matter internally’: Blinkit
Blinkit described the incident as “extremely concerning” and acknowledged the distress caused to Madhusudan and his family.
“This is extremely concerning, and we understand how distressing and unsafe this situation must feel for you and your family. Your safety is a top priority for us,” Blinkit responded to his post.
The company added, “We’re urgently reviewing this matter internally and will get back to you with an update as soon.”
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