Airtel has some good news for its 40 crore customers — read CEO Gopal Vittal’s full open letter here

Vittal expressed gratitude to customers by offering extra value whenever they choose to add a new Airtel service, whether it be mobile, content, or Wi-Fi.

Airtel CEO Gopal Vittal
Airtel CEO Gopal Vittal (Left photo credit: Reuters)

Airtel CEO Gopal Vittal has sent a letter to the company’s 382.4 million customers, announcing the expansion of Airtel’s high-speed Wi-Fi services to over 1,200 cities across India. In his communication, Vittal highlighted Airtel’s commitment to providing high-speed internet for smart devices, online education, and remote work.

“We now need high-speed internet at home for smart devices, studying, and working. While Airtel Wi-Fi has historically had limited availability, Airtel has worked towards solving this problem and now we have high-speed Wi-Fi available at present in 1,200+ cities. This means that those of you who were unable to access high-speed internet will now be able to do so,” Vittal wrote.

Vittal further emphasised that Airtel is offering the largest selection of TV shows, movies, and web series included with their Wi-Fi plans. “As a mark of this capability, we have now chosen to offer you even more value: the largest selection of TV shows, movies, and web series, which come included with your Wi-Fi plan. Specifically, this content delivered through Airtel Wi-Fi will give you access to 22+ OTTs and 350+ TV channels.”

Additionally, Vittal expressed gratitude to customers by offering extra value whenever they choose to add a new Airtel service, whether it be mobile, content, or Wi-Fi.

Dear Customer,

Wi-Fi has become an integral part of our daily lives, shaping how we work, learn and entertain ourselves in our homes. We now need high speed internet at home for smart devices, studying and working. While Airtel Wi-Fi has historically had limited availability, Airtel has worked towards solving this problem and now we have high speed Wi-Fi available at present in 1200+ cities. This means that those of you who were unable to access high-speed internet will now be able to do so.

As a mark of this capability, we have now chosen to offer you even more value here.

1. Offer the largest selection of TV shows, movies and web series which come included with your Wi-Fi plan. In specific, this content delivered through Airtel Wi-Fi will give you access to 22+ OTTs and 350+ TV channels

2. In addition, to signal our gratitude to you, every time you choose to add a new Airtel service – Mobile, Content or Wi-Fi we will offer extra value over and above your basic plan

As always, I look forward to hearing from you and implementing any suggestions you may have to make our services even better suited to your needs.

Regards,

Gopal Vittal

CEO Airtel

Airtel launched its Xstream Fiber service in October 2016, offering plans that start at Rs 699 per month. According to Airtel’s website, these plans provide access to 22+ OTT platforms and 350+ TV channels, with varying speeds.

In August 2023, Airtel introduced Xstream AirFiber, a fixed wireless access (FWA) service, in Delhi and Mumbai. Utilising 5G technology, Xstream AirFiber provides high-speed internet to homes and businesses, operating wirelessly on Airtel’s 5G Plus network. The monthly plan for Airtel Xstream AirFiber is priced at Rs 799, with a six-month plan available for Rs 4,435, including a 7.5 percent discount. The security deposit for the device is Rs 2,500.

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This article was first uploaded on July twelve, twenty twenty-four, at two minutes past eleven in the morning.
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