SUPERGAS, a wholly owned subsidiary of SHV Energy, has expanded its presence in India with a network of over 400 franchisees serving the industrial, commercial, domestic and auto segments. Since starting operations in 1996, the company has built an infrastructure base comprising six import terminals, 22 filling plants, four depots and a dedicated delivery fleet.
Over the years, it has introduced several category-first innovations such as the LOT (Liquid-Off-Take) cylinder for commercial and industrial use in 2003, the Heater-less Vapouriser, the 450 kg Maxima cylinder and the Electronic Auto Changeover Device. The company entered the auto LPG segment in 2010 through the acquisition of Caltex from the Chevron Group.
Tech-enabled operations
In its recent phase of growth, SUPERGAS has been focusing on technology to improve safety, efficiency and customer service. These measures include the adoption of AI for fleet safety, the launch of the SUPERGAS Care customer service app, and an AR-based Site-fit tool for installation planning. A migration to SAP Hana S4 has streamlined enterprise operations.
The company is also working with industries to support the shift from other fuels to LPG, aiming to reduce carbon emissions and improve operational efficiency for its clients.
CX at the core
Amish Mehta, Director of Sales & Marketing, has spent 25 years with SUPERGAS after starting his career at Amul. Having worked across technical, sales and procurement functions, Mehta says safety and customer experience remain central to the brand’s strategy. The company is assessing CX maturity, identifying service gaps, and aligning operations with its brand promise.
From supplying LPG to households and restaurants to powering transport and industries, SUPERGAS is positioning itself to address evolving energy needs while maintaining operational efficiency.