India’s road infrastructure is undergoing a significant transformation as advanced technologies like FASTag, Automatic Number Plate Recognition (ANPR), and the recently rolled-out GNSS-based tolling system are enhancing the efficiency of toll collection and road maintenance.
Fast-Tracking Toll Efficiency
FASTag, a radio-frequency identification (RFID) technology, has revolutionized the tolling process by enabling automatic and contactless payments. As part of a nationwide initiative, FASTag has been mandated for M&N category vehicles, and all lanes at National Highways fee plazas have been designated as FASTag lanes. This move has significantly reduced waiting times and streamlined toll transactions for millions of commuters.
Enhanced Transparency with ANPR
Adding another layer of efficiency, Automatic Number Plate Recognition (ANPR) technology has been integrated into toll collection systems at select locations. ANPR uses high-resolution cameras to automatically read vehicle number plates, working in concert with FASTag to ensure accurate tolling and reduce errors. This integration improves transparency and minimizes disputes over toll charges.
GNSS-Based Tolling: A Game Changer
In a major step forward, the Indian government has rolled out GNSS (Global Navigation Satellite System)-based Electronic Toll Collection (ETC) at 100 toll plazas. GNSS technology offers a sophisticated approach to tolling by allowing for real-time location-based payments. This pilot implementation aims to demonstrate how GNSS can further enhance toll collection by reducing the need for physical toll booths and enabling a seamless travel experience.
Ongoing Improvements
These technological advancements are not only transforming the toll collection process but also improving road maintenance. Maintenance contracts under various models—such as Engineering Procurement and Construction (EPC), Design Build Finance Operate and Transfer (DBFOT), and Toll Operate and Transfer (TOT)—ensure that roads are kept in optimal condition throughout their lifecycle.
User Feedback Mechanisms
To complement these technological upgrades, the National Highways Authority of India (NHAI) provides avenues for user feedback through its toll-free helpline number, 1033, and the Rajmargyatra application. These platforms allow highway users to report issues, submit complaints with supporting evidence, and track the resolution of their grievances.