Genpact (NYSE: G), a global professional services firm, has announced two new executive leadership appointments. These appointments aim to demonstrate the company’s focus on strengthening its executive team with digital leaders to propel the company into its next chapter of growth, leveraging data, technology, and AI-first principles.
According to an official release, Vipin Gairola has been appointed Genpact’s global operating officer and is leading the charge of transforming service delivery for Genpact’s clients by leveraging AI-led solutions. As global operating officer, Gairola is believed to oversee Genpact’s global client operations, analytics, data, technology, across all countries. From what it’s understood, Gairola is part of Genpact’s leadership council and will lead the company’s operations and cost council.
Reportedly, Vidya Rao, chief information officer, Genpact, takes on an expanded role of chief technology and transformation officer. In this role, Rao will seemingly be at the forefront of reimagining Genpact’s internal processes, tools, technologies, and infrastructure with an AI-first approach. Furthermore, Rao is expected to play a role in establishing a data office to fortify Genpact’s data capabilities.
“We are looking forward to having individuals in key leadership roles at Genpact. Rao and Gairola’s appointment intends to emphasise our strategy to re-energise our leadership team to drive us into our next chapter of growth. I believe more and more of our leadership has expertise in data, analytics, operations, and AI, and their experience should play a role in how Genpact and our clients will do the work in an AI-driven world,” BK Kalra, president and CEO, Genpact, said.
