It turns out that Flipkart Big Billion Days sale is now familiar with a disappointing shopping experience. Every year, customers are excited to nab the ultimate deal of the year on new products and, as always, Flipkart finds ways to disappoint them – social media feeds are full of proof. While some find their orders cancelled after successfully making the payment, others no longer find the advertised prices and deals. A standalone incident, however, shows how a customer went through a hassle during his iPhone 16 purchase experience.
Rajath, who identifies himself as a tech enthusiast, recently took to social media to share his harrowing experience. His post on X, which quickly gained attention, described how he had placed an order for two iPhone 16 units. Both units were configured with 256GB of storage, which in the iPhone 16 lineup is one above the base model with 128GB storage.
The man clarified that one of the phones was a standard next-day delivery, while the other was a ‘Flipkart Minutes’ order, which promised delivery within 20 minutes. However, fate has something else planned for Rajath.
iPhone 16 Flipkart sale fiasco: Here’s what happened
The ‘20-minute’ delivery stretched on for hours, with Rajath growing increasingly anxious as he tracked the order well past midnight. He made multiple attempts to contact customer support and the delivery agent, the latter seeming to move to multiple locations.
When the delivery executive finally arrived at 12:53 AM, Rajath was relieved to see the physical box and in his haste, he overlooked a crucial detail. He checked for the correct colour and a new serial number, but forgot to verify the storage capacity. The delivery person reportedly rushed him, insisting, “everything is correct.”
It was only after the delivery executive had left and Rajath had begun setting up the iPhone that the full extent of his issue became clear. The box, which was meant to contain a 256GB model, was actually for a 128GB device. The shock was compounded when he discovered that the IMEI number on the invoice did not match the one on the phone’s box. This was a serious red flag for a fraudulent or incorrect product.
Flipkart customer care took notice, resolved issue
The discovery of a mismatch sent Rajath into a panic. He immediately reached out to Flipkart’s customer support, documenting the discrepancy with photographic proof. While the initial communication was said to be difficult, the company’s support team eventually responded to his complaint.
After a thorough review, Flipkart arranged for the incorrect item to be picked up and a refund to be processed, bringing a stressful end to Rajath’s ordeal.
While Flipkart gets credit for resolving Rajath’s issue, the process could have been a lot easier. Social media critics even say that Flipkart should have ensured a peaceful booking and delivery process for its customers, considering how frequent this issue emerges every year.
Simultaneously, it also clarifies how crucial it is to conduct a thorough open-box inspection – something which Rajath failed to do on his part. A thorough inspection should have led to the delivery of the correct storage variant, thus avoiding the issue in the first place.
