A Hyderabad-based call centre engaged in defrauding US citizens was busted by the Telangana Cyber Security Bureau (TGCSB) following a raid at a Madhapur building on Wednesday evening. The fraudulent operation, running under the guise of a legitimate business, was found to be scamming hundreds of American victims daily.
Key accused and modus operandi
TGCSB Director Shikha Goel identified the masterminds as Kaivan Patel and Rupesh Kumar alias Jaddhu from Gujarat, with further involvement from Rupesh’s Dubai-based brother, Vickey, and another associate, Azad. The prime suspect, Chanda Manasvini (36), had set up a fake company, Exito Solutions, hiring 63 employees, including 40 from Northeastern states. Employees were offered a monthly salary of Rs 30,000, along with transportation and accommodation.
The scam involved tele-callers impersonating PayPal representatives, falsely informing US citizens of unauthorized transactions. Victims were deceived into revealing sensitive banking information, which was then used to siphon funds. Each caller was tasked with scamming at least 10 people daily, targeting an average of 600 victims. The stolen money was later converted into cryptocurrency and transferred to digital wallets. “All tele-callers were fluent in English and trained to manipulate victims. They were aware their activities were illegal,” said an official.
Seized items
During the raid, police confiscated 52 laptops, 63 mobile phones, and 27 employee identity cards. Investigators believe that insider access to PayPal customer data facilitated the scam. Authorities are intensifying efforts to track down Rupesh Kumar and uncover the full extent of the fraudulent network.