Ola Electric on Monday announced the launch of Hyperservice, an open platform allowing independent mechanics and garages across India to purchase company certified genuine spare parts directly through its customer app and website, eliminating intermediaries.
Previously, these parts were restricted to Ola’s proprietary service network.
The company plans to roll out diagnostic tools and technician certification programs in subsequent phases this quarter.
“We have built our service ecosystem from first principles, using technology to make it fast, transparent, and efficient. With Hyperservice scale-up, we are opening this capability to everyone.
Every garage, fleet, and customer can now access the same high-quality tools, parts, and systems that power Ola’s own network. Genuine parts, full transparency, and no middlemen. This is true service freedom, only possible in a D2C model,” said Bhavish Aggarwal, chairman and MD, Ola Electric.
The company expects higher supply chain volumes as a result of opening access beyond its captive network.