Wipro and Ericsson said they will transform the billing experience for Odido brand mobile customers in the Netherlands by migrating to the cloud-native Ericsson Billing platform hosted on Amazon Web Services (AWS).
This will allow Odido to offer 5G services, including the newly launched Klik&Klaar fixed-wireless access (FWA) solution, with improved operational efficiency and customer experience.
The migration, completed in August 2024, transitioned 5 million customers. It follows the earlier transition of 700,000 Ben MVNO users in November 2023, marking a major milestone in Odido’s modernisation. All of Odido’s mobile customers, whether B2B or B2C, are now served by Ericsson Billing, hosted on AWS.
The project was executed with Wipro as an end-to-end system integrator, working closely with Ericsson and Odido to design and implement the solution. The seamless integration into Odido’s IT landscape lowers Odido’s technical debt, simplifies the customer journey, and reduces operating costs.
Mats Karlsson, Head of Solution Area Business & Operations Support Systems at Ericsson, added: “This transformation ensures that Odido can deliver superior service experiences at scale. Our cloud-native billing platform offers the flexibility and scalability needed to meet the demands of 5G and beyond. It positions Odido for future growth, as it continues to innovate and expand its offerings.”
Ericsson Billing is a cloud-native product, certified on AWS, which delivers a convergent, end-to-end billing system. Odido’s transition to Ericsson Billing, hosted on AWS, supposedly provides a solution that enhances automation, improves billing accuracy, and enables the company to scale new services.
Sarat Chand, Managing Director – Northern Europe, Wipro Limited said: “As a trusted and strategic partner to Odido, we are very proud to deliver such a complex Billing Transformation program for the client. This milestone enables Odido to embrace fully automated billing capabilities and state-of-the-art operations on a fully scalable cloud infrastructure. Odido can leverage new billing solutions to launch more cutting-edge propositions and enhanced customer experience in the Dutch market. This initiative underscores our deep partnership with Ericsson and Odido and reaffirms our commitment to continuously simplifying and future-proofing our customers’ IT.”
