Pratt & Whitney, an RTX business, has launched a new Customer Service Center in Bengaluru. This facility will be part of Pratt & Whitney’s India Capability Center, known as UTCIPL, and will provide support for Pratt & Whitney Canada’s 68,000 engines in service.

The center will employ over 150 aerospace experts and engineers, enhancing the global customer service ecosystem. It will operate alongside Pratt & Whitney’s supply chain operations, engineering, and digital transformation centers in India. Nivine Kallab, vice president of Customer Programs at Pratt & Whitney Canada, stated, “With the new Customer Service Center, we are leveraging our existing investments in India and using regional talent to augment our world-class product and service dependability and customer experience service level.”

The center will offer various services, including maintenance, repair and operations (MRO) support, spare part management, engine leasing, engine reliability analysis, and contract administration. Its clientele will include Indian and global airlines, original equipment manufacturers, MROs, regulatory bodies, and small operators.

Sandeep Sharma, director of the India Capability Center at Pratt & Whitney, added, “We have invested over $40 million in India across our centers and expanded our talent pool to over 600 employees within the last three years. The Customer Service Center will aim to enhance our worldwide service transformation and deliver operational excellence.”

Pratt & Whitney Canada’s turboprop engines power a significant portion of India’s regional aviation fleet. Airlines such as IndiGo, Alliance Air, Fly91, and SpiceJet operate over 90 aircraft powered by these engines. Additionally, the PW127G engine powers the Indian Air Force’s C-295 aircraft, while the PT6A engine is used in its PC-7 trainers.

RTX’s presence in India includes over 6,000 employees across Pratt & Whitney and Collins Aerospace, marking it as one of the largest aerospace and defence firms in the country.