Airline major IndiGo on Monday launched an artificial intelligence (AI)-based chatbot, 6Eskai, powered by GPT-4 technology. The chatbot is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts and performing web check-ins.
IndiGo’s chatbot comes days after Air India said it has successfully deployed its generative AI-based chatbot, Maharaja, to assist passengers.
According to IndiGo, the chatbot is developed entirely in-house by its digital team, in close collaboration with Microsoft. The chatbot addresses customer queries in 10 different languages and offers a first-of-a kind platform for booking tickets across the entire network.
“This innovative tool will offer seamless support to our passengers, providing quick and personalised assistance for their travel needs, reflecting IndiGo’s dedication to technological advancements and customer-centric services,” said Summi Sharma, senior vice-president, iFly and customer experience, IndiGo.