As many as 76% of Indians express confidence in AI technologies, according to KPMG’s latest study, The Trust, Attitudes and Use of Artificial Intelligence: A Global Study 2025.
Conducted in collaboration with the Melbourne Business School, the study is the most comprehensive global analysis of public trust and attitudes towards AI, surveying over 48,000 people across 47 countries between November 2024 and January 2025.
The results underscore how India is significantly ahead of the global average of 46% when it comes to trust in AI, with 90% of Indians reporting improved accessibility and effectiveness due to AI.
Despite the widespread trust and benefits, concerns about AI persists. The study found that 78% of Indians are worried about potential negative outcomes from AI. The most cited concern is the loss of human interaction, experienced by 60% of respondents.
Additionally, 54% of Indians have observed or experienced adverse effects from AI use. Nearly half believe that regulation is necessary, while 73% feel that current safeguards are sufficient, showing a complex but pragmatic outlook on AI governance.
AI is increasingly becoming a fixture in the Indian workplace. According to the study, 93% of Indian employees say their organisation uses AI, and 97% intentionally use it in their daily work. A notable 67% feel they couldn’t complete their work without it. However, this dependence is not without challenges. Around 70% of Indian employees admitted to using AI in inappropriate ways, 73% reported making mistakes due to AI, and 72% acknowledged violating company guidelines in its use.
Globally, similar risks have surfaced, with nearly half of employees admitting to uploading sensitive company information into free AI tools and over half hiding their AI use. Nevertheless, India appears more prepared to manage these risks, with 83% of organisations having an AI strategy, 86% offering training in responsible AI use, and 80% implementing policies governing AI usage.
Despite these concerns, AI literacy in India remains high. About 78% of respondents believe they have the skills and knowledge to use AI appropriately, 64% have received formal or informal training, and 83% feel confident in using AI tools effectively.
