Canva, the popular online platform for photo and video editing, experienced a major service disruption on Tuesday, July 8. Numerous users turned to social media to report problems related to logging into their accounts and retrieving saved projects.
According to data from Downdetector, there hasn’t been a large volume of outage reports from users in India. However, the platform indicates that 64% of the reported issues are linked to Canva’s web version, while just 9% of users are experiencing problems with the mobile app. The disruption appears to have impacted users in the U.S. more significantly, with over 600 reports of service interruptions from the region.
Thanks for bearing with us, Mandybee! We're experiencing a hiccup, but we're already working on a fix. Check here for the updates: .canvastatus.com/. If you need more help, please send us a DM or visit our Help Center at https://t.co/t0vTcxej3i. We appreciate your patience!
— Canva (@canva) July 8, 2025
The latest service disruption has significantly impacted users’ ability to use Canva’s features. A large number of users reported difficulties signing into their accounts or retrieving stored designs across both the web platform and mobile application. Additionally, several users mentioned encountering server connectivity problems, adding to the frustration with the platform’s functionality.
We hear you! We're working on this and we'll keep you posted once it's fixed. You can also check https://t.co/i1HLBP3gx6 for updates. If you need more help, visit our Help Center. Thank you for your patience and understanding.
— Canva (@canva) July 8, 2025
On June 21, Canva suffered a significant service disruption, leaving thousands of users unable to log in or open their ongoing projects. The majority of complaints centered around the website, though a portion of users also noted problems with the mobile app. This marks the second time within a month that the platform has encountered such an outage.
Just lost my whole design because it didn't tell me until 20 minutes in, how is canva down so much bro
— Taj (@theguahh) July 8, 2025
