Titbit, an enterprise of Valuable Group, a comprehensive platform developed and commercialised for the hospitality industry, has chalked out an aggressive model for its expansion. Through the platform the company is constantly looking at enhancing customer experience and optimising revenue management. The company delivers products and services such as interactive digital menus, self service kiosks, in room digital conceirge, in seat and line busting, mobile cash register, QR code ordering, and online ordering. Speaking to Food and Hospitality World, Ameya Hete, founder and chief executive officer, Titbit, said, “Titbit.com plans to expand in 40 cities in the next two years. We continously keep receiving requests from restaurant brands to be listed on the website. Our core competancy is technology which is developed in-house and we have been making significant investments in technological advancements. We have 20-25 POS systems integrated worldwide and are also continuously integrating POS with exisiting solutions as well as with new POS systems. Our aim is to provide customers with a unique and personalised food ordering experience.” Titbit has integrated with the leading POS providers across the globe such as Micros, Aldelo, Dinerware, etc. which helps Titbit offer plug and play installation to its customers.
Presently the company has about 40 interactive digital menus in well established restaurant brands in India. With regards to its solutions, Hete informed that the company is looking at increasing the availability of its solutions across the world. “We are here for the long term, and continue to get request from the world over. The company has business coming in through corporate contracts as well,” he mentioned, adding that, “since metros are saturated, we see growth in smaller cities . However, the major challenge will be to retain loyal customers with the competition in the segment.” The company’s clients include: JW Marriott, The Coffee Bean & Tea Leaf, Westin Hotels & Resort, British Brewing Company, Country Inn & Suites and many more.
