The wait for 45 minutes to make payment for the booking of DDA community halls has now been reduced to only 15 minutes making the online procedure faster and easier.
“For making the procedure faster and easier, the time for making payment has been decreased to 15 minutes,” a Delhi Development Authority official told PTI.
In addition to that, the Superintending Engineer from respective zones will now approve boookings within three working days. Earlier, there was no fixed time limit for the approval.
If the booking is not approved within the said time, it will be considered approved at the Superintending Engineer’s personal liability.
“Rating in this community hall application is in the form of stars and below three stars will be rated as ‘not satisfactory’. This will facilitate effective monitoring of maintenance and functioning. The payments to maintenance contractors shall be based on feedback from users,” an official told PTI.
In 2012, DDA had altered the time-consuming procedure to a faster online booking facility after which a mobile app was launched to give feedback on the service.
After filling in details, applicants have to upload scanned documents and wait for 15 minutes to make the payment through the payment gateway.
DDA has 44 community halls and 383 open spaces for commercial as well as private functions.