Kahini Chakraborty – Mumbai
Credencys Solutions is in talks with hospitality chains in India and the US for developing apps for its loyalty programmes, hotel bookings and streamlining hotel operations. By 2016, the company plans to design such apps which focus more on simplifying operations at the hotels. Since its inception, the company has been designing AR (augmented reality) apps for various industries. For the hospitality and tourism industry the company has designed apps for South African Tourism, as well as developed a virtual concierge – a two-way multi-functional app in two versions – InRoom App and the Lobby App. MOC – an app for latest information of events taking place in Bahrain has also been designed.
Speaking to Food & Hospitality World, Sagar Sharma, CTO, Credencys Solutions, expressed, “We aim to provide mobility apps for blue chip hotel chains. Our goal is to build specific apps for guests/ potential guests and specific apps for the service departments. Simplifying operations is the need of the hospitality industry. Hotels have to keep track of a large inventory of items, including furniture, appliances, computers, cleaning equipment, and so on. An inbuilt hotel app for the staff will simplify daily operations.”
He added, “Instead of endless amount of paper work and then entering data into a computer, hotel staff can use their mobile devices to scan bar codes on these items and instantly account for item location, condition and amount, making for a much more efficient and accurate inventory process. We can design apps that can generate reports on peak usage times and popular amenities, delivering measurable statistics on quality issues like slow periods in valet service or optimal housekeeping staffing assignments. Hoteliers can also benefit from apps that include a housekeeping scheduling function, to avoid maid service at inconvenient times, ensuring guest satisfaction.”