In order to streamline and enhance electronic toll collection, the National Highway Authority of India (NHAI) has announced to deactivate FASTags lacking Know Your Customer (KYC) verification. The deadline for compliance has been set for January 31, according to an official statement released by the highways authority. This directive is part of the ‘One Vehicle, One FASTag’ initiative, designed to discourage the inappropriate use of a single FASTag across multiple vehicles or linking multiple toll collection tools to a single vehicle.
To minimize inconvenience for users, the NHAI stressed the importance of completing the KYC process for their latest FASTag. The official statement outlined that, following the January 31 deadline, only the latest FASTag accounts would remain active, with previous tags facing deactivation or blacklisting.
Documents needed for FASTag KYC
According to the RBI guidelines, the FASTag KYC update requires Registration certificate of the vehicle (RC), Identity proof and address proof like Passport/Voter’s ID/Aadhar Card/Driving license/PAN card/NREGA Job card, and a passport-size. Make sure you are carrying both original and photocopies of these documents.
How can you check your FASTag status online?
- Visit the website – fastag.ihmcl.com
- Click on ‘Login’. Enter mobile number and password details
- An OTP will be generated and sent as a text message. Enter the OTP and login
- Click on the ‘My Profile’ tab and select the KYC status option
How to update your FASTag KYC online?
- Visit fastag.ihmcl.com
- Click on the ‘My Profile’ section and open the ‘KYC’ tab
- Enter the required details, including your identity and address proof documents
- Upload a passport-size photo
- Click on ‘confirm the declaration’ then click ‘Submit’
- KYC process takes a maximum of seven working days to be updated
Reason behind the decision
The NHAI’s decision stems from concerns regarding the issuance of multiple FASTags for a single vehicle and instances where FASTags were distributed without the mandatory KYC, contravening the Reserve Bank of India’s mandate. Furthermore, the NHAI highlighted cases where FASTags were deliberately not affixed to vehicle windshields, causing unnecessary delays at toll plazas and inconveniencing highway users.