Prodapt, a prominent player in the telecom and technology services industry, has significantly expanded its operations in Central America with the completion of the first phase of its nearshore delivery center in Panama. As part of the Jhaver Group, a 130-year-old conglomerate, Prodapt’s expansion in Panama marks a pivotal move in bolstering its service delivery capabilities across the Americas.
The expansion of the Panama center is a strategic decision by Prodapt to leverage the region’s growing pool of digital talent and favorable business environment. The center, established in 2020, was originally conceived as a nearshore hub to support US-based clients. However, its rapid growth and success have led to further investments, making it one of Prodapt’s most significant operational facilities worldwide.
“The Panama delivery center is among our most strategic operations facilities worldwide,” said Manish Vyas, Managing Director & CEO of Prodapt. “Established in 2020 as a nearshore option for US customers, this center has now grown exponentially, powered by some of the best technical talent in the industry and remarkable technology capabilities. Prodapt will continue to invest in our Panama center as we expand our portfolio of AI-first offerings and solutions for clients across the Americas.”
Prodapt’s expansion is not limited to Panama alone. The company has also recently announced the opening of an onshore center in Puerto Rico and an Americas Innovation Center in Dallas, Texas. Together, these facilities form a robust network that enhances Prodapt’s ability to deliver comprehensive, AI-driven services to its clients. The Panama center, in particular, is pivotal in this network due to its strategic location and the multi-lingual capabilities of its workforce.
The inauguration of the expanded center was a significant event, attended by key figures, including Minister of State for External Affairs and Textiles, Pabitra Margherita, and India’s Ambassador to Panama, Dr Sumit Seth. Their presence underscored the importance of this expansion not only for Prodapt but also for the strengthening of India-Panama relations.
“I am pleased to know that Prodapt is expanding fast in Panama,” remarked Dr Sumit Seth. “Panama offers unmatched geographic advantage and advanced skills ecosystems for service providers to better serve the Americas region. The Indian government is constantly working with the Government of Panama to help firms to maximize their reach in their target regions. As the first India-headquartered technology services & consulting provider to set up operations and expand in Panama, I am confident that Prodapt will further scale its operations and deliver technology-led differentiation to clients.”
Prodapt’s decision to expand in Panama was influenced by several factors. The country’s strategic location, coupled with its emerging digital engineering talent and favorable business policies, made it an ideal choice. The Panama center is now home to experts in cloud computing, AI-powered customer service, process optimization, and technical support, all of whom play a crucial role in delivering cutting-edge solutions to some of the largest Communications Service Providers (CSPs) across the Americas.
As Prodapt continues to grow, its Panama center will remain a cornerstone of its operations in the region. The company’s commitment to innovation, coupled with its strategic investments in nearshore and onshore centers, positions Prodapt as a leader in the telecom and technology services industry across the Americas.
Bottomline
Prodapt’s expansion in Central America, particularly in Panama, highlights its dedication to enhancing service delivery capabilities and driving technological innovation in the region. This move not only strengthens Prodapt’s position in the market but also contributes to the economic and technological development of Panama and the broader Central American region.