Computacenter, a UK-based tech solutions provider, has set up its global capability centre (GCC) in Bengaluru. The new office is a 3,300+ seating facility that represents a strategic expansion of Computacenter’s existing footprint in India. At present, the company has offices in Bengaluru, Pune, Mumbai, Hyderabad and Gurugram.
“Computacenter’s journey in India has been from zero employees to 1,800 employees in just four and a half years. To support this growth in the employee base, we have opened our own space with the GCC in Bengaluru. We aim to increase the number of employees from 1,800 to 3,600 employees in the next three years,” Mike Norris, Group CEO at Computacenter, told FE.
According to Norris, leading IT service and solution providers are opening their GCCs in India, recognising its potential as a growing hub for technological innovation and skilled talent. “India is a strategic location for us and we will continue to expand our presence here over the coming years,” he said. According to a PwC report , 1,600 GCCs in India generated a staggering $46 billion in revenue between 2015-2023.
The Bengaluru facility will feature advanced customer briefing centres and technology showcases, enabling the company to better engage with its clients in India.
Computacenter helps businesses with technology sourcing by arranging competitive structures, integration, and supply chain services. Across transformation and managed services, the company focuses on workplace technologies, including collaboration, modern device management, cloud and data centre technologies, and network & security. “We have the highest service content and with the most geographically spread. We have a gross income of over £10 billion, which is about $12.5 billion, and we focus on large enterprise customers,” he mentioned.
GCCs play a pivotal role in driving a company’s digital transformation strategy, Norris said, adding that the global acceptance of remote capabilities has increased even in sectors with stringent security requirements. This shift facilitates efficient service delivery and leverages the best technical skills, regardless of geographical constraints. The comfort level with remote operations has grown, aiding in the broader digital journey and enhancing the use of technologies such as translation tools and chatbots.
A technology that is currently dominating the IT services landscape is AI, reshaping industries and driving strategic thinking. Norris pointed out that while there is a rush toward AI, many companies are cautiously observing the market to determine the best approach.
