IndiGo has announced a Rs 10,000 vouchers for passengers who faced severe disruption on Dec 3,4 and 5 due the operational failure of the airline, leading to mass cancellation of flights across the country. In a statement on X, the airline said the passengers who faced difficulties on Dec 3, 4 and 5, would be given a one time voucher worth Rs 10,000, redeemable anytime in 12 months from the date of issuance.
This comes as IndiGo continues to cancel a number of flights on Thursday, days after it faced severe crisis of crew and other issues.
What did the airline say?
Maintaining that its foremost priority “continues to be the care of our customers”, it has ensured that all the refunds have been initiated, “most of which have already reflected in your accounts, with the remainder following shortly”.
It added that if the booking was made through a travel partner platform, the necessary actions for the refund have also been initiated.
“As we may not have your complete details in our system, we request you to write to us at customer.experience@goindigo.in so we can continue to assist you promptly,” the airline said.
Who will get the vouchers?
IndiGo , while acknowledges that part of their customers travelling on December 3/4/5 were stranded for many hours at certain airports and number of them were severely impacted due to congestion, said they will get a travel voucher.
“We will offer travel vouchers worth 10,000 to such severely impacted customers. These travel vouchers can be used for any future IndiGo journey for the next 12 months,” it said.
This would in addition to the compensation that customers whose flights were cancelled within 24 hours of departure time, would get.
“This compensation is in addition to the commitment under the existing Government guidelines as per which, IndiGo will provide compensation of ₹5,000 to 10,000 depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of departure time. At IndiGo, we are committed to restoring the experience you expect from us safe, smooth, and reliable. Thank you for giving us the opportunity to serve you again,” the airline added.