Indigo crisis: The Directorate General of Civil Aviation (DGCA) has directed the CEO of IndiGo to present comprehensive updates on the airline’s recent operational disruptions. The airline has been instructed to submit a detailed report and appear before the DGCA on 11 December 2025 at 1500 hrs. Senior officials from all relevant departments have also been asked to attend.
Focus Areas for IndiGo Report
The airline will provide information on key operational areas, including the status of ongoing flight restoration across its network, progress in re-accommodating affected passengers, and priority handling for vulnerable travelers such as the elderly, medically critical passengers, and unaccompanied minors. Monitoring mechanisms to ensure timely completion of restoration will also be highlighted.
IndiGo is expected to update DGCA on its pilot and cabin crew strength, recruitment and training pipeline, and measures taken to prevent roster shortages and FDTL-related issues. The airline will also share data on cancelled flights, refunds processed, and compliance with DGCA CAR provisions.
Passenger Experience and Baggage Handling
The DGCA has instructed IndiGo to provide a summary of delayed or misrouted baggage cases, steps taken to trace and return luggage, and average timelines along with compensation provided as per regulations. Performance of SMS and email alert systems, timely communication about delays and cancellations, and coordination between OCC, airports, and customer support will also be discussed.
IndiGo will further brief DGCA on re-routing policies after cancellations, fare difference handling, and compliance with DGCA requirements for no-additional-cost rerouting options both within its network and with other carriers.