Air India is gearing up to welcome Vistara passengers as it finalises its merger with the airline on November 11, introducing additional resources and support services to ensure a smooth transition.
More help desk kiosks
An Air India official announced that resources have been deployed at key touchpoints and airports, including curbside help desk kiosks before terminal entry at major airports. Staff in Air India x Vistara branded t-shirts labelled “How may I assist you?” will be available to provide assistance and enhance the travel experience during this transitional phase.
Vistara’s routes, schedules, and in-flight experience will remain unchanged after the merger. The Vistara fleet will also retain its distinctiveness through a unique four-digit Air India code, beginning with the number ‘2.’ Vistara’s airport ticketing offices and check-in terminals will gradually transition to Air India branding and operations.
Vistara’s loyalty program
In preparation for the integration, approximately 270,000 Vistara flight bookings have already been moved to Air India’s system, and more than 4.5 million members of Vistara’s loyalty program are being incorporated into Air India’s loyalty network. Air India assures passengers that the high standards of the Vistara experience will continue post-merger, despite some concerns over Air India’s recent service challenges during its transformation phase.
The combined airline will boast a robust fleet of over 200 aircraft, providing expanded connectivity to 90 destinations worldwide. As the integration moves forward, the Tata Group-owned Air India aims to ensure consistency in service quality, retaining Vistara’s appeal while enhancing operational strength across domestic and international routes.
(With agency inputs)