The Indian ITeS-BPO industry has been growing at an impressive pace over the past few years and the trend is expected to continue, says a Dun & Bradstreet study on ?India?s top ITES-BPO companies?.
According to the study, third-party as well as captive players expect growth in the industry at more than 20% in the next two years. The growth would continue unabated despite concerns about the appreciating rupee, growing salary costs, and shortage of manpower, etc.
Says Manoj Vaish, president & CEO-India, Dun & Bradstreet, ?As per D&B estimates, the Indian ITeS-BPO industry revenues could reach $23.7 billion by FY10, assuming the rate of growth to be the same as experienced over the last 4-5 years. However, some moderation to this growth could come from the stronger rupee, which may be inevitable in the current scenario, and is likely to persist for a while.?
As per the study, 35% respondents feel that BPO will continue to be the biggest contributor to exports over the next five years, while 33 per cent respondents feel the same about KPO. In the meantime, LPO and e-learning are fast emerging as promising service lines, as per nine per cent of the respondents, who believe that these are the service lines to focus on the in the next five years.
Moreover, of the total 214 profiled companies, Mumbai and Chennai remain the most preferred delivery centre destinations, with a share of 15.4% and 14.5% respectively, followed by Bangalore at 13.5%.
The survey further revealed that the seat utilisation of the industry is low at 1.3, thus indicating that the industry can leverage existing opportunities. The study covers 71% of the total Indian ITeS and BPO employee base of more than half a million people as per the NASSCOM estimate.