Coforge Limited (NSE: COFORGE), a global digital services and solutions provider, has launched a generative AI-based autonomous self-service solution called Coforge Orion.
According to an official release, the solution harnesses the power of generative AI and orchestrates a customer experience. From what it’s understood, this platform automates both outbound and inbound calls, allowing it to engage customers, provide intelligent responses to inquiries, and autonomously take necessary actions. It’s believed that Coforge Orion utilises advanced AI to have personalised conversations with each customer.
“Coforge Orion is an enterprise grade AI platform built for bi-directional human-like conversations to support sales, marketing and customer service. It can make automated outbound calls to prospects by generating voice conversations using large language models and can handle inbound inquiries using generative AI capabilities of speech-to-text and text-to-speech,” Vic Gupta, executive vice-president, Coforge, said.
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