An Air India cabin crew member was allegedly assaulted by an intruder at a London hotel earlier this week, according to sources familiar with the incident. The airline is working closely with local police to address the situation.

In a statement, an Air India spokesperson expressed deep concern over the “unlawful incident of intrusion at a hotel, operated by a major international chain, that affected one of our crew members.” Sources revealed that a homeless man broke into the female crew member’s hotel room near London Heathrow Airport and assaulted her. Her cries for help alerted nearby guests, who intervened and apprehended the intruder, news agency PTI said.

While one source claimed the crew member was sexually assaulted, two other sources suggested it was a physical assault, PTI reported. The airline has extended all possible support to the crew member, including professional counseling, and is cooperating with law enforcement to ensure justice is served.

“Air India is also working with the hotel management to prevent future incidents,” the statement added. The airline urged the public to respect the privacy of those involved during this difficult time.