In a startling incident recently, a passenger on an Akasa Air flight from Gorakhpur to Bengaluru raised alarm about being served expired food packets. The complaint, which quickly gained traction on social media, has prompted the airline to launch a thorough investigation into the matter.
The passenger’s social media post drew attention to the substandard quality of the in-flight refreshments, leading Akasa Air to acknowledge the issue. The airline admitted that some passengers were “inadvertently served refreshments that did not meet quality standards” and expressed deep regret over the situation.
In a statement issued on Sunday, Akasa Air responded to the concerns raised by a passenger on flight QP 1883, confirming that their initial investigation had identified problems with the food quality. The airline’s statement acknowledged that they recognise the issue concerning the pre-packaged refreshments provided on this flight. It further explained that their preliminary probe found that an oversight had led to some passengers being served refreshments that fell short of their quality standards.
The airline assured that they are actively engaging with the affected passenger and conducting a comprehensive review to prevent such incidents in the future. They apologized for the inconvenience caused and are committed to ensuring the highest standards of service going forward.
(With PTI Inputs)