Tata Group-owned Air India is now offering its passengers baggage tracking feature in real time. The feature is available on its website and mobile application.
Passengers will be able to see the current location and arrival details of their baggage, among other things.
“The status coverage includes all important baggage touch points where baggage tracking technology is available such as check-in, security clearance, aircraft loading, transfers, and arrival in the baggage claim area,” the airline said. Additionally, it said it is among the few airlines worldwide that offer this convenience directly to guests without any intervention from airline staff.
Air India has recently faced several complaints about lost baggage and delays in receiving baggage.
Earlier, an Indian PhD scholar claimed that Air India forgot to load her luggage, leaving her without an appropriate outfit for a wedding she was supposed to attend.
Pooja Kathail, a Computational Biology PhD student at UC Berkeley, tool to X, formerly Twitter, to raise her concern. “W*F Air India… Took a direct flight sfo->blr yesterday and Air India never loaded my suitcase on the plane. It’s been 36 hrs, and still no delivery estimate. And it took 40 tries to get them to even pick up the phone. Going to a wedding tomorrow and don’t have any clothes,” she posted.
Responding to her post, the airline wrote, “Dear Ms. Kathail, we are truly sorry for the delay and regret the inconvenience caused. Please DM us your PNR, PIR copy and bag tag for us to check with our airport/baggage team and get back to you with an update.”