customer trends

rapido. rapido fined, rapido news, rapido booking, ccpa

‘Auto in 5 mins’: Rapido fined Rs 10 lakh for ‘misleading ads’, ordered to issue refund to customers

The CCPA order mentions that Rapido ran a campaign “Auto in 5 min or get Rs 50”, misleading customers by…

Updated: August 21, 2025 12:25 IST

GenAI can improve efficiency in the Banking and Finance Sector.

The Power of GenAI – Shaping a New Era of Efficiency in Banking and Finance

Generative AI is revolutionizing the banking and finance sector by enhancing data processing, decision-making, and customer service, leading to smarter…

August 20, 2024 12:12 IST

customer experience, BFSI sector, customer acquisition, customer grievances, technological advancements

68% CX leaders say customer service interactions top grievance in BFSI sector, reveals KaptureCX survey

Gaurav Juneja, Chief Revenue Officer of Kapture CX, said, “As the BFSI sector continues to transform into a more digitised…

April 10, 2024 15:38 IST

‘Speaking practice’ allows users to take part in AI-based interactive language learning exercises

Personalised customer support top consumer concern in retail for 43% customers, says Kapture CX’s survey

According to a survey conducted by Kapture CX, 43 per cent of retail stakeholders found personalised customer support to be…

February 29, 2024 16:37 IST

Organisational resilience and the hermit crab

As the hermit crab presses through the hardships it becomes stronger, facing numerous challenges in the ocean, adapts and becomes…

January 10, 2024 20:05 IST

OneDios, Customer service, LG, Voltas, Godrej, and more based on the product to be serviced or repaired such as AC, home appliances, desktop, laptop, air purifiers

Customer service request aggregator OneDios raises Rs 6 crore from Inflection Point Ventures, VCATs

OneDios helps users book a service or raise a complaint to any brand including LG, Voltas, Godrej, and more based…

November 30, 2023 14:04 IST

This move aims to strengthen KaarTech’s digital solutions for business growth

KaarTech completes takeover of Dunn Solutions Group Inc

According to an official release, this acquisition has been facilitated by Eiliant Advisors

September 25, 2023 18:30 IST

Reportedly, Newgen and Coforge aim to help insurers to grow the insurance industry

Newgen to continue collaboration with Coforge over insurance lifecycle management techniques

According to an official release, this development should help L&A and P&C insurers

September 25, 2023 12:45 IST

The infusion of AI into the workforce is expected to reverse the outsourcing trend

Why using AI will lead to more compassionate customer experiences

The digital age has brought forth an avalanche of data, and businesses find themselves navigating a vast ocean of customer…

September 18, 2023 14:08 IST

Evolving CX: Customer experience factors that will tell the future of organisations

Delivering CX is not a one-time activity and needs continuous innovation and management to sustain the momentum.

July 30, 2023 16:55 IST

retail, retail industry, retailers, footfalls, conversion rate, wedding season, festive season, sales growth, e-commerce, consumer, D2C, consumer experience, global headwinds, inflation, disposable income, marketing, customer acquisition

Retail brands registering 8-10% higher conversions over pre-Covid levels, says Deloitte’s Rajat Wahi

“The overall retail industry is roughly about US $ 850- 870 billion and while it remained flat in the last…

December 27, 2022 13:23 IST

chatbot, conversational commerce, AI, e-commerce, brick-and-mortar stores, customer expectations, retail, technology, social media, advertisement, customer support, automation

Hacking online shopping with AI Chatbots

With AI chatbot integration across WhatsApp, Facebook Messenger and other apps that have worked as e-commerce catalyst portals, the potential…

November 8, 2022 18:49 IST

Indian economy’s growth slow but steady, awaits festive boost

S&P Global India said weak external demand weighed on overall sales, while the World Bank separately cut India’s growth forecast…

October 11, 2022 10:09 IST

Indian consumers show cautious optimism; balancing non-discretionary spends: Report

According to the report, about 83 per cent of consumers are likely to travel for business within the next three…

March 27, 2022 15:10 IST

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Prince Harry returns to Britain without Meghan – Is a royal reunion on the cards?

World News39 min ago

Prince Harry has returned to the UK after two years for charity engagements, including the WellChild Awards. His visit coincides with the third anniversary of Queen Elizabeth II’s death, leading to speculation of a reunion with his father, King Charles III.

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