Customer Service

While half of Indian consumers believe AI will improve efficiency and 24/7 service availability, concerns around transparency and escalation to human agents persist.

Indian consumers lose 15 billion hours to poor customer service; Companies bet on AI to fix the gap

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand,…

March 25, 2025 12:33 IST

Govt may step in with regulations if…: Karnataka IT Minister warns quick commerce, e-commerce platforms

Priyank Kharge said existing technology solutions, such as chatbots deployed by various platforms, are unable to address customer grievances.

March 3, 2025 12:06 IST

Google will also bring the ‘polish’ option

Google announces new AI tools for SMBs to deepen customer engagement

Google announced chat options for businesses to connect with customers via SMS or WhatsApp from their search listings.

October 3, 2024 17:21 IST

Ashok Leyland bets on Uptime Solution Center to boost customer service

Ashok Leyland has launched the brand-new Uptime Solution Center for quick repair and better coordination of various team to address…

September 3, 2024 15:22 IST

GenAI can improve efficiency in the Banking and Finance Sector.

The Power of GenAI – Shaping a New Era of Efficiency in Banking and Finance

Generative AI is revolutionizing the banking and finance sector by enhancing data processing, decision-making, and customer service, leading to smarter…

August 20, 2024 12:12 IST

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GCPL’s Q2 profit slips 6.5% to Rs 459 crore; buys Muuchstac brand for Rs 449 crore

Industry15 min ago

Godrej Consumer (GCPL) reported a 6.5% decline in net profit for Q2FY26 due to GST transitional issues. Revenue rose 4.3% y-o-y and Ebitda declined 3.5% y-o-y. The company is acquiring male grooming brand Muuchstac for Rs 449 crore to expand its presence in men’s grooming, specifically in the men’s face wash category.

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