IT firm Wipro on Tuesday announced a multi-year, multi-million-dollar contract with Nokia to develop a bespoke AI-powered solution aimed at enhancing digital workplace support. The project involves constructing a cloud-based solution to serve Nokia’s global workforce of approximately 86,700 users across 130 countries.
The solution is designed to improve the employee experience by providing modular, secure, and automated services. It will include an omni-channel, always-on global service desk intended to offer flexible and secure services that support a hybrid work environment.
“Generative AI is fast becoming a critical component of Digital Workplace services,” said Vinay Firake, senior vice president & managing director, Nordics, Wipro. “Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalised support, allowing them to better leverage technology and deliver better value to their customers.”
Marije van Donk, vice president, head of User Experience, Nokia, said, “Implementing this concept will empower our users to self-service their issues, give intelligent and contextual guidance, and connect users with experts.”
